The Brite Lites Signature Maintenance Program

Brite Lites Maintenance program is being designed to ensure customer satisfaction as well as good customer rapport.   The Brite Lites program is a FREE service to our clients and will be handled by each individual sales representative within the Mac Sign Company Sales Team.  The program will begin effective March 5^th 2008.  The Brite Lites program will be a MANDATORY monthly task that is to be done on the first Wednesday of every month.  The purpose of this program is to ensure the upkeep and maintenance of our clients’ signage. 

The Process:

Our goal with the Brite Lites program is to check the status of all main ID signage, building signage and any sub-copy signage on the clients’ property for illumination, cleanliness, etc. 

The Brite Lites program will include a check list for each site location.  On that check list there will be areas to mark the main ID signage as well as the building signage.  The checklists are to be filled out in full, to the best available onsite information.  Once the checklists are completed an information sheet called the Brite Lites Maintenance Report will be filled out by the corporate office and either faxed or emailed to the client.  At the same time each sales representative will personally contact via phone their client to inform them of our program, what our inspection report has found, and to find out if they would like us to proceed with a service call.  If the client would like us to proceed with service, each sales representative will proceed to the main office to have a work order issued for the maintenance / service department.

MAIN ID PYLON CHECKLIST

The process of the main ID signage is as follows and specified on the survey checklist:

1. Determine the style of sign (I.E., Single Pole, Twin pole, Monument etc…)
2. Specify the amount of cabinets on the pylon / pole structure.
3. Specify which cabinet (if any) needs service.
4. Specify if the cabinets, poles, and/or pylon covers need repainting.
5. Try to obtain an actual measurement for scaling in office purposes.
6. Take digital photos.

BUILDING SIGNAGE:

The process of the main ID signage is as follows and specified on the survey checklist:

1. Looking at the front of the building, there will be an area on the check list to specify Front, Left, Right or Back Elevation.  Specify the elevation for EACH sign.
2. On the checklist there will be an area to specify the style of signage. I.E. channel letters, wall cabinet etc.
3. Once you have specified the type of sign you will need to determine either the cabinet color or raceway/return color and if repainting is needed.
4. Then you need to specify face style, and/or colors.
5. Each elevation must be specified on a SEPARATE Brite Lites checklist to ensure quality and accuracy on our end.
6. Try to obtain measurements if possible.
7. Take digital photos.